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 Subject :Members are Customers.. 18-01-2012 03:47:44 
Danny Barrett
Joined: 11-01-2012 11:28:39
Posts: 4
Location

 HOLY COW!!!!      First, let me say THANK YOU to Don Leatherman for fixing my log-in issues. I have not been able to access this board for , man, maybe 3 years or more? In hindsight, maybe that's a good thing! HA-HA!

This post is strictly an editorial. The premise is what I always believed when I was trying to help with the KBFN board. It is NOT meant to cause hate and discontent. It is NOT a direct criticism of any specific member of our board- nor the board as a whole. Just something that might have been forgotten along the way. Maybe I forgot too. 

Take away all the arguement about tournaments, the rhetoric, the general BS that we like to give each other, and look at the KBFN as it's own entity. The nuts and bolts of it are that KBFN is a business. Granted,a not-for-profit business, but one just the same. Our members are customers of that business.It is no longer a "priveleged society" of outdoorsmen/women.KBFN is no longer the only game in town, no longer the only place to buy a burger in town. There's a new burger place right across the street.....has some pretty good burgers too. Has some great things to offer. Which is better? That's up to the individual.

What sets a business apart? Customer Service. Some will shop price, some will volley back and forth trying to work two businesses against each other. Most will shop with the business that serves them best. KBFN members CHOOSE to shop with our business for one reason or another. MOST understand that our "business" is run with volunteer help, folks that work a full time job,with kids,with all the distractions that accompany adulthood. Do new or potential members know that? Not really. I deal with this issue all the time with my youth club parents and adult club members. The outward appearance of late (to the newbie or potential newbie)is that KBFN doesn't really care much about their "customers". Again, I must point out this is an editorial, and not intended to "rip" ANYONE. 

So, how does KBFN correct this issue? Simple communication. I realize I've been "out of the loop" since resigning in 2005. Back in those days, the qualifiers were presented at the November meeting...the buddy and other events at the February meeting. Often times the dates for the buddy were presented in November also-simply awaiting confirmation of permits to announce the schedule. This was done so that clubs and members could set their individual schedules- providing the customer with data to make an informed purchase. Again, I know first hand that sometimes there are hurdles behind the scenes that prevent such announcements. Things happen.

Gentlemen, nearly 30 days into the new season, no firm date/place/time set for the next meeting of your club representatives? A schedule presented (THANK YOU,JEFF) with an asterisk that says you may add more to it? I have respect for all of you, but guys, that's alot like McDonald's being out of hamburgers.

 

Thanks for reading, Your friend-Dan

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 Subject :Re:Members are Customers.. 18-01-2012 12:51:44 
Don Leatherman
Joined: 30-12-2009 04:33:48
Posts: 164
Location: Liberal, Kansas

Danny,

I want to thank you for posting your editorial on our website. I appreciate it and this is where these topics need to be discussed. I would like to respond in the same editorial format.

You hit the nail on the head with numerous comments that you made, many of which have been topics of discussion within the Board and at Business Meetings on several occasions. 

The big one! WE ARE A BUSINESS. Absolutely we are a business in every sense of the word and we must operate as a business. Many of our members look at the Federation as an extension of their local Club and don't understand the business side of every event and meeting that we hold. It is much more than a "Club" and I have been trying, over the past few years, to convey that to the membership body. The Representatives that attend our business meetings need to also assume this business mind set. To many times I have seen individuals voting on issues at these meeting to benefit their own personal agenda's and not the Federation or even their local Club and respective members.

An additional fact that you mentioned is that we are not the only game in town.  Numerous tournament trails and organizations have developed in the last few years with many options that would remind one of a restaurant buffet. Most run very respectable events. I personally belong to several. 

As we run our "business", I am not always willing to play at the back of the pack. As more and more organizations get involved, anglers will need to make personal choices in reference to their priorities. We, as a business, can not be expected to schedule our Federation events around every other event. We are the only organization with the path through Divisionals and the National Championship to the Bassmaster Classic.  And thus, we will schedule our events. Choices must be made.

We do not have a firm date/place/time set for the Spring Business meeting. Once again there is some "business" involved in this process and a potential date was posted on the website for March 3rd. I am meeting with a host hotel on February 1st and hope to have all the "business" finished in time to give a 30 day notice to the members.

One issue that I would like to bring to the forefront, and that is membership. Everyone that has been a member since I have taken office knows that memberships are renewable from November 1st through December 31st. This has been hammered home year after year at the meetings, on the website and by e-mail to the Presidents and Secretarys. As of December 31st, if not renewed, all rights, benefits, etc., stop. Last year we had 34 affiliated Clubs and 495 members. To date, 12 Clubs are affiliated, 6 of which have not paid State dues, and a total of 109 members have renewed with the B.A.S.S. Federation Nation but not all have renewed with the Kansas B.A.S.S. Federation Nation. I could list these Clubs, but there is no need for that. They can be found under the tab at the top of the home page of our website under "Affiliated Clubs". HOLY COW!!!!

It is very hard to conduct "business" for the upcoming year when we don't know which "customers" we are doing business with. Kind of like McDonald's having the hamburger buns and all the condiments, but no hamburger.

 

  

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Last Edited On: 18-01-2012 13:10:12 By Don Leatherman for the Reason
Don Leatherman, President
Kansas BASS Federation Nation
1539 Clay Court
Liberal, KS 67901
620-626-5644 (home)
620-629-0927 (cell)
620-626-5224 (fax)
pioneer@swko.net
www.kbcfn.com
 Subject :Re:Members are Customers.. 18-01-2012 14:55:47 
Matt Lynch
Joined: 04-01-2010 03:38:12
Posts: 8
Location
I would like to offer a response to the "editorial". There were some good points made. Yes, the KBFN is and should run like a business. However, we do not have employees. We do not employ Customer Service Representitives, who have extensive training in areas of customer satisfaction. We do have a Board of Directors comprised of volunteers who put a lot of effort into making things go. All of us that serve on the board do so out of our belief in the mission of KBFN, and expect nothing in return for our service. We strive to do the best of our abilities to do what's best for our members (customers) and the KBFN. There is no possible way to achieve 100% customer satisfaction. Somewher, someone will be unhappy with a decision. We appreciate your opinion, and are open to suggestions.
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 Subject :Re:Members are Customers.. 19-01-2012 03:59:25 
Joel Porter
Joined: 31-08-2011 17:54:56
Posts: 18
Location
Over the past two years my eyes have been opened as to what it takes to run the KNFN. I had been naive in my thinking about how things were done. There is so much paperwork and making sure that all T's are crossed and i's dotted that it is a wonder that anyone would put themselves through the headache. My hat is off to all who have served and are serving on the board. I am just beginning to see the problems and headaches that arise from running this business. I hope that in the coming year we can start to see a change for the better in how things are done. Have there been mistakes....YES. Will there be more mistakes......YES. Are we all human......YES. Will we learn from the mistakes.....YES!!!!!!! It is my hope that one and all will just be patient and help when they can, to improve on to level that will make most people satisfied. Maybe not totally happy but understanding on why things are happening the way they are. It has never helped in any case to just sit back and bash something. If you don't want to help make it better then please don't make it worse. Thank you Danny for posting your thoughts. These are mine.
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 Subject :Re:Members are Customers.. 19-01-2012 07:47:48 
Danny Barrett
Joined: 11-01-2012 11:28:39
Posts: 4
Location
Gentlemen, I would like to offer sincere apologies to any of you that took my posting as "bashing" or some sort of personal attack. It certainly wasn't and isn't intended that way. A criticism of the current situation? Yes. Nothing hateful or disrespectful. Don,Ken and Matt; I don't know you personally,but certainly respect your offices and the tasks you have before you. Joel,Brad,Larry, and especially Jeff- I know you guys personally.I know the kind of stand-up guys you are...hell, we've sweated along side each other many times in service of this organization. I hope that you would know me better than that. Don, I must apologize to you about the March 3 meeting date. I had not seen it posted before today,hence the reason for asking on BBC. My mistake on that. My biggest mistake was posting this yesterday without proofing it. I left out a whole stanza that would've explained our club's point of view a little more clearly. Again,my mistake. It's done...is what it is and I will accept the fallout now,LOL! So,why the editorial? Honestly, I wanted to express my club's concerns in a friend to friend capacity. The lack of a webmaster and/or "media director" is becoming almost crippling to our communication as a whole. In the past weeks there have been several things updated and that's great-thanks to all of you doing the web work! Now,am I going to volunteer to be THAT guy? No. I already have too many irons in the fire. I did my tour. Good,bad,or just ugly...I've already stepped up and volunteered for the board. In 2-3 years when my kid is out of school and doing his own thing, I might be interested in volunteering again. I'm a glutton for punishment like that. Secondly, guys...I realize that since I'm the only one to post something like this that I will be singled out. Please understand that I speak for my club and my youth club parents, and also that we are not alone. The intent was not to blame anybody ,but,to quite honestly, bring these issues to your attention. Other remarks,suggestions,offers from other individuals have fallen on seemingly deaf ears. Many of us in the peanut gallery were expecting to have a discussion with the board about what we wanted in our tournaments,ways to improve, etc,etc, at the September Qualifier. We began planning for that following the Six Man last August. Then, the qualifier was cancelled. We all understood why-no biggee.Things happen. Then a post came here that the meeting would be put off until March,and that a tournament schedule would be posted in the very near future. Huh? What happened to wanting the input of your fishermen/members? This might not have been the intention, but has certainly, at least from our standpoint, been our issue to take a stand upon. Is this perhaps a breakdown in communication? Guys...won't keep ya much longer. I won't speak for anyone but Sandhills anymore....we have not renewed our membership as of yet. We are in a "wait and see" mode. After 19 yrs , we're reduced to that. And...that statement isn't meant as a threat or ultimatum either; simply our choice and what's best for US. I wonder how many of the other clubs that have yet to renew are doing the same? Again- respect all of you, SINCERELY-Dan
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 Subject :Re:Members are Customers.. 19-01-2012 09:22:43 
Joel Porter
Joined: 31-08-2011 17:54:56
Posts: 18
Location

No sweat Danny, you didn't offend me. I wish all the clubs would get on here and give us there thoughts. There will be those that only complain, but some will actually have some good insights.

Like you said we have to have better communication and if people will use this site I think it will happen. Already with your first post we have had more activity on here. So I say keep it coming.

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 Subject :Re:Members are Customers.. 19-01-2012 09:52:41 
Don Leatherman
Joined: 30-12-2009 04:33:48
Posts: 164
Location: Liberal, Kansas

Danny,

No apologies necessary. I did not take your editorial as being disrespectful, hateful or in a sense of bashing anyone. I took your comments as those of a concerned member.

This is all part of the communication that everyone eludes to. I send e-mail after e-mail directly to Club Representatives and very seldom get a response. I post on the website and very seldom get a response. After a while I feel that I am talking to myself because no one else is listening. UNTIL there is a specific issue or issues that more directly effect a specific Club or specific members. Then I get a "boat load" of communication about issues that I may have not known was even an issues to the members.

As I previously mentioned, I appreciate the fact that you posted on this website. Communication is a two way street. One can expect a response when we voice our opinions, or we can be silent and never bring to light those things that need to be addressed or answered.

As far as Clubs waiting to join until they see the "menu", that can be looked at or taken many ways.

Kind of like the old mystery that has been questioned for many years: "Which came first the chicken or the egg?"

We need productive members to put on a good show, and we need a good show to attract productive members.

A lot depends on how we function each year by the number of members that join. Some join only when the "menu" is beneficial to them personally. So it is a matter of choice. No one is required to join just because they joined in the past. The doors of membership are open to those who choose to join and support the mission and goals of B.A.S.S., The B.A.S.S. Federation Nation and the Kansas B.A.S.S. Federation Nation.

I appreciate the opportunity to participate in this communication.

 

 

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Last Edited On: 23-02-2012 05:05:14 By Don Leatherman for the Reason
Don Leatherman, President
Kansas BASS Federation Nation
1539 Clay Court
Liberal, KS 67901
620-626-5644 (home)
620-629-0927 (cell)
620-626-5224 (fax)
pioneer@swko.net
www.kbcfn.com
 Subject :Re:Members are Customers.. 19-01-2012 11:48:30 
Jeff Nolte
Joined: 04-01-2010 03:38:12
Posts: 95
Location
No offense taken from me either Danny, glad to hear what you think. I'm curious as to what you are waiting to see? If you guys don't like the locations of Mr. Bass and the 2nd Qualifier are you going away? I understand to a degree the frustration of not knowing locations. People like to plan,(some people at least I hear) , that's why I posted the dates in early December. We've been bit in the past by making announcements before everything was set. That,and the fact that a lot of the entities we negotiate with are very busy through the holidays. And to be honest, so am I and I tend to take break from KBFN during the holidays. That all being said, you're right, we should have done a better job of communicating. But that goes both ways also. We as a board ask for input, help, direction all the time. Sometimes we get it, but often we hear,"you guys decide, that's why we have a board". It's just like on BBC the other day. I get on there basically saying that we need people to step up, come to meetings, run for board positions, become tournament director,(please!), and the thread comes to a screeching halt. The only thing you said that I really disagree with, is the idea that members are customers. They aren't. They are KBFN, not me, not Don, not Brad, not the board. I think that is the root of the problem. All I ever hear is "they" and "them"......... it's us.
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 Subject :Re:Members are Customers.. 20-01-2012 06:08:07 
Danny Barrett
Joined: 11-01-2012 11:28:39
Posts: 4
Location
Jeff- the lake selection has little to do with our thinking,actually.Like I said in my second post above, we thought there was going to be a meeting in September to discuss ideas,ways to improve participation in the KBFN tournaments. Our club actually sat down and discussed this and planned to attend the meeting and share what we had. We understood when the qualifier canceled, but. Thought a meeting was still planned to discuss the future and direction of our tournaments. Next communication we see tells us that the Fall meeting will be canceled also and moved to Spring.To be completely honest, we felt that suggested that the board didn't want anyone's input after all. If this is not the case, obviously there was a breakdown in communication. The majority of our "issues" have to do with the growing pains of new ownership of BASS, NOT the KBFN board. P.S. I HATE doing this on my phone with my fat damned fingers!
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